We know how to effectively conduct Mystery Shopper research. Through thorough audits, data analysis, and the right technological support, we help our clients objectively assess service quality and implement strategies that genuinely increase customer satisfaction.

What sets us apart?

• High-quality execution – we ensure not only the professional preparation of auditors but also the precise design of research procedures and tools (questionnaires, visit scenarios).
• Accurate diagnosis – our research captures the actual level of service and compares it with existing standards.
• Technological support – we utilize:
  • devices that record visits,
  • mobile applications for auditors,
  • result dashboards that enable easy analysis and reporting.

Mystery Shopper + Satisfaction Research We believe the greatest value comes from combining Mystery Shopper research with customer satisfaction measurement. This approach not only verifies whether standards are followed but also assesses their real significance from the customer’s perspective and their impact on the overall experience.